Privacy Policy / Datenschutzerklärung

Last updated: 2026-06-14

1. Controller

The controller responsible for processing is Claraven, contactable at support@claraven.com. See the Impressum.

2. What data we process & why

Account data (email, password hash, name, country/region/city, language) — to create and operate your account. Legal basis: contract performance (Art. 6(1)(b) GDPR).
Case & contract content you enter, and the AI-generated reports/contracts produced from it — to deliver the service. Legal basis: Art. 6(1)(b).
Billing data (plan, subscription status, Stripe customer/subscription IDs) — to manage subscriptions. Card data is handled by Stripe; we never see or store it. Legal basis: Art. 6(1)(b) and legal obligations (Art. 6(1)(c)).
Technical logs (IP, timestamps for rate limiting / abuse prevention) — Legal basis: legitimate interest (Art. 6(1)(f)).

3. AI processing & sub-processors

To produce research and drafts, the content you submit is sent to the processors below. We have (or will have before launch) a Data Processing Agreement with each.

Sub-processor	Purpose	Region
Anthropic (via OpenRouter)	LLM that generates reports/contracts	US
Tavily	Live legal-source web search	US
Stripe	Subscription payments & invoicing	EU/US (SCCs)
Hetzner	Hosting of the application & database	EU (Germany/Finland)

Your documents are not used to train any AI model. Confirm the exact processing regions and complete the DPAs before relying on the EU-residency statement shown in the app footer.

4. Retention

We keep your account and content for as long as your account exists. Billing records are kept as long as legally required (e.g. 7 years under Austrian tax law). You can delete your account and all associated data at any time via Settings → Delete account.

5. Your rights

Access, rectification, restriction, objection, and data portability (Art. 15–21 GDPR).
Erasure (Art. 17): you can delete your account and all associated data yourself at any time via Settings ⚙ → Delete account. This permanently removes your account, cases, contracts, generated documents and subscription record, and cancels any active subscription.
You may lodge a complaint with the Austrian DPA (Datenschutzbehörde).

6. Contact

For any privacy request, contact support@claraven.com.

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